Store Manager/Golf Professional: Back Nine Canada

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Location

Oakville, Ontario

Posted

2026-10-08

Deadline

2026-10-30

Job Summary

The Head Office Store Manager & Golf Professional will be responsible for the overall day to day operation, performance and growth of the Head Office location, with a particular focus on memberships, revenue generation, tournaments, leagues, customer engagement and golf programming and retention.

Beyond the day to day operation of the store, this role will act as a proof of concept leader for Back Nine Canada. You will work closely with the Head Office team to launch, measure and refine new initiatives, determine what works, and help develop the playbooks, processes and best practices that can be rolled out to our franchise network.

This is an ideal role for someone who loves golf, understands retail and customer experience, is comfortable selling and building relationships, and gets excited about testing new ideas and turning successful concepts into scalable programs. The ideal candidate is more than a traditional Store Manager or Golf Professional. You are a sales leader, community builder, golf enthusiast and entrepreneur who enjoys being close to the customer and making things happen.

You are comfortable asking: "What if we tried this?"

Then you are equally comfortable measuring the results, learning from them and turning the successful ideas into a repeatable program for the entire Back Nine Canada network.

Responsibilities

1. Drive Revenue and Membership Growth

• Develop and execute strategies to consistently grow Back Nine Canada memberships.
• Build strong relationships with members and create an exceptional member experience.
• Promote membership benefits, upgrades, events, leagues and other revenue opportunities.
• Develop local partnerships and grassroots marketing opportunities to attract new members along with corporate members and events.
• Track membership acquisition, retention and engagement.
• Identify opportunities to increase member lifetime value.

2. Drive Sales Performance

• Take ownership of the financial and sales performance of the Head Office location.
• Drive retail sales through exceptional customer service and product knowledge.
• Identify opportunities to increase average transaction value and customer frequency.
• Develop and execute local revenue initiatives and promotions.
• Monitor key performance indicators and take action to improve results.
• Work collaboratively with Head Office leadership to establish and achieve sales and revenue targets.

3. Tournaments, Leagues & Golf Programming

• Develop, sell and manage golf tournaments and corporate golf events.
• Build and grow recurring leagues and golf programming.
• Create new events and experiences that drive traffic, membership and revenue.
• Develop relationships with corporate clients, sponsors, golf organizations and community partners.
• Manage event execution from initial sale through to completion.
• Identify opportunities to turn successful events and leagues into repeatable programs for the franchise network.

4. Golf Professional Responsibilities

• Act as a knowledgeable and highly visible golf professional within the Back Nine Canada environment.
• Provide customers and members with knowledgeable advice on golf products, equipment and services.
• Support golf related programming, clinics, events and experiences as appropriate.
• Build credibility within the local golf community.
• Stay current on golf industry trends, products and customer preferences.
• Use your golf expertise to help develop new customer experiences and revenue opportunities.

5. Proof of Concept & Innovation

• A major component of this position is testing new ideas at the Head Office location before they are introduced across the franchise network.

Responsibilities include:

• Act as the primary operator and champion for new Head Office initiatives.
• Test new products, services, membership offerings, events, leagues, technology and revenue programs.
• Establish measurable objectives and KPIs for new initiatives.
• Track results, customer feedback and financial performance.
• Identify what works, what doesn't and what needs to be changed.
• Work with Head Office leadership to refine successful concepts.
• Develop operational processes, training materials and best practices that can be replicated by franchisees.
• Help create the playbook for rolling successful initiatives out across the Back Nine Canada network.
• Become a key internal resource/coach for franchisees implementing new programs.

6. Team Leadership & Store Operations

• Lead, coach and motivate the Back Nine Canada Franchise Owners.
• Establish a culture centered around sales, service, accountability and fun.
• Ensure the store consistently delivers Back Nine Canada's brand standards.
• Maintain a clean, organized and engaging customer environment.
• Ensure appropriate inventory, merchandising and operational standards are maintained.
• Support and training of team members.
• Lead by example on the sales floor and in customer interactions.

7. Customer Experience & Community Building

• Create a welcoming, energetic and highly engaging golf environment.
• Build relationships with customers beyond the transaction.
• Develop a strong local golf community around the Head Office location.
• Gather customer feedback and identify opportunities to improve the overall experience.
• Represent Back Nine Canada at local golf, business and community events.
• Develop partnerships that generate awareness, memberships and revenue.

Success in this role will be measured through a combination of financial, customer and innovation metrics, including:

• Membership growth and retention
• Membership revenue
• Retail sales and gross margin
• Tournaments booked and tournament revenue
• League participation and revenue
• Customer traffic and engagement
• Customer retention and repeat business
• New revenue streams generated
• Performance of proof of concept initiatives
• Successful initiatives transitioned to the franchise network
• Team performance and productivity
• Customer satisfaction and overall experience

Qualifications

• Passion for golf and the golf industry.
• Proven experience in retail, hospitality, golf operations, sales or a related customer facing environment.
• Strong sales and business development mindset.
• Experience managing and motivating people.
• Excellent communication and relationship building skills.
• Comfortable selling memberships, events, programs and products.
• Entrepreneurial mindset with the ability to identify and pursue new opportunities.
• Highly organized and able to manage multiple priorities.
• Comfortable working with numbers, KPIs and performance targets.
• Strong problem solving skills.
• Ability to test, learn, adapt and improve.
• Ability to work independently while collaborating closely with the Head Office team.
• Golf Canada Profession or equivalent golf industry experience would be an asset.

Compensation

• Base salary: $70,000 annual
• Commission: unlimited (based on generated revenue)
• Bonus: based on annual KPI’s

Benefits/Perks

• Health spending account

PGA of Canada Specialization

Management & Leadership

Course Website

https://backninegolf.ca/

Employment Duration

Full-time

Contact Information

Please submit all resume and cover letter's in confidence by October 30th to: careers@backninegolf.ca

This role offers a unique opportunity to play a direct role in the growth of a Canada’s fastest growing indoor golf simulator brand. The Head Office location will serve as an important innovation and testing hub, giving you the opportunity to influence not only one store, but potentially the experience of customers across the entire Back Nine Canada franchise network.

If you are passionate about golf, love working with people, have a strong sales mindset and want to help build the next generation of Back Nine Canada programs, we'd like to hear from you.