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Member Services Coordinator: Sturgeon Valley Golf & Country Club

Welcome to Sturgeon Valley Golf & Country Club - Where Friends Meet & Friendships Grow. Located in Sturgeon County, this course showcases the best golf has to offer - and just a short drive from St. Albert and Edmonton. SVGCC has been in operation for over 60 years and has become the preferred destination where members and guests alike come to enjoy our commitment to excellence. Our championship course was designed by Bill Robinson in 1960, and reflects the thoughtful architecture of this era. We invite you to join us and experience everything SVGCC has to offer as a semi-private course. 
Location
Sturgeon Valley Golf & Country Club
Posted
2025-01-13
Deadline
2025-01-28
Job Summary
The Member Services Coordinator handles the Clubs daily financial requirements including cash outs, account reconciliations and member billing. The Coordinator also supports the membership as a main point of contact for general inquiries and provides day-to-day communication and administrative support.
Responsibilities
  • Processes daily cash out and report reconciliation
  • Assists our members with billing inquiries via email, phone and in person.
  • Processing member/account payments
  • Sends monthly member statements
  • Prepare bank deposits and change orders
  • Updates the Club’s website on a regular basis
  • Updates pricing and member information into Jonas Club software program
  • Prepares Club communications including email newsletters and staff/committee communications.
  • Prepares Club collateral including gift certificates, posters, PowerPoint presentations, and other graphics
  • Creates and posts social media content to the Clubs Facebook and Instagram accounts.
  • Processes and sends the annual membership and AGM packages
  • Assists in the creation of the annual member survey and reports results.
  • Supports members Golf Canada account setup
Qualifications

Knowledge, Skills, and Abilities

  • Basic financial knowledge/skills relating to cash outs, payments, reconciliations, report generation, deposits and change orders.
  • Strong Customer service and relationship building skills.
  • Effective communication skills and the ability to produce accurate and visually appealing newsletters and staff emails.
  • Proficient with information technology (Excel, Word, Email marketing systems, Graphic design) Experience working with Jonas Software is a bonus.
  • Excellent multitasking and problem-solving skills.
  • Working knowledge of Survey Monkey or other survey software platforms or a desire to learn. Position Description Member Services Coordinator 2
  • Website updating and general maintenance experience or a desire to learn.

Education & Experience

  • Minimum of two (2) years’ experience in a member services, office coordinator, or similar role.
  • Golf course or hospitality experience is an asset.

Qualifications

  • Completion of or working towards a college diploma or university degree in Management, Finance or sports/golf certificate.
  • Experience with cash handling, payments, reconciliations and basic financial tasks
  • Customer service and relationship building experience
  • Experience producing newsletters, emails, and posters.

Additional Requirements

  • Certificates, Licenses, Registrations
  • Valid Driver's License
  • First aid Training (can be provided if necessary)
Compensation
Annual Salary starting at $50,000 - $55,000 per year depending on qualifications & experience
Benefits/Perks
  • Annual RRSP contribution of $1,000
  • Extended Health & Dental Benefits
  • Daily staff meal during the golf season
  • Golf playing privileges and discounts on Club merchandise
  • 2 Weeks paid vacation to start
Course Website
https://www.sturgeonvalleygolfclub.com/home.aspx
Employment Duration

Full Time Continuing.

Hours of Work – 40 hours per week

To succeed the Members Services Coordinator generally works Monday to Friday 8:00AM – 4:00PM with occasional work taking place after hours if required.

Working Conditions

The position requires the individual to work mainly in an office environment for extended periods.

Contact Information

Interested candidates are encouraged to submit their resume in confidence to:

Jordan Dekens

gm@svgcc.ca

780-973-2200