Bilingual Customer Service Representative (Remote, Quebec) : Acushnet Canada Inc.
Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting full-time opportunity for Bilingual Customer Service Representative.
- Location
- Remote, Quebec
- Posted
- 2025-08-22
- Deadline
- 2025-09-12
- Job Summary
- Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist customer service management with various departmental projects.
- Responsibilities
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- Assist customers and sales representatives by entering/editing orders and advising on sales programs.
- Administer sales programs by consistently applying proper terms to each order.
- Answer customer/consumer inquiries about product and availability.
- Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
- Analyze current processes/procedures and identify/implement ways to improve.
- Assist in training and development of new members of the customer service team.
- Attend meetings with customer service team to discuss departmental initiatives and activities.
- Assist with the monitoring of phone coverage.
- Qualifications
-
- Fluent bilingualism in French and English
- University degree or college diploma in a related field, or equivalent experience.
- Minimum one year of customer service experience.
- Excellent interpersonal and communication skills.
- Must be able to sit for long periods and use a telephone.
- Proficiency with a PC required; Microsoft Office experience an asset.
- Experience using SAP an asset.
- Golf industry knowledge and experience an asset.
- Compensation
- Starting salary $45,000 to $50,000 depending on experience Full-time
- Benefits/Perks
- To be discussed
- Course Website
- http://titleist.ca
- Employment Duration
- Full-Time
- Contact Information
-
Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process.
This role has the potential for a remote work arrangement.
Interested applicants are asked to send a cover letter and resume to HR_Canada@acushnetgolf.com. We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.