Customer Experience Service and Administrative Coordinator
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Customer Experience Service and Administrative Coordinator

Modern Golf was founded in 2011 and has established a reputation as Canada’s premier golf development experience. With multiple locations in Canada, a brand agnostic approach to golf club-fitting, a 5,000 square foot state-of-the-art headquarters including a PGA Tour caliber workshop, and some of Canada’s finest PGA golf instructors, Modern Golf exists to provide a demonstrable improvement to every client’s golf game.

Location
Modern Golf - Toronto, Ontario
Posted
2022-01-10
Deadline
2022-02-11
Job Summary
Modern Golf is looking for a vibrant person to join our team. New positions have opened up at our location in Toronto, ON, which need to be filled ASAP. We are looking for someone to ensure all clients receive the service and experience that separates Modern Golf from its competitors.
Responsibilities
  • Process customer orders accurately and efficiently Investigate customer issues
  • Provide Lead-time information, and order status to customers.
  • Act as a liaison between the customer and vendors.
  • Communicating with clients through phone and email regarding appointments, in store events, merchandise requests, sales follow-ups Inform customers of back-orders/late shipments.
  • Providing excellent customer service and ensuring a welcoming client focused environment, which includes offering best in class service in person, over the phone and through electronic communication
  • Assisting with opening and closing procedures
  • Maintaining the cleanliness of the retail shop
  • Resolve customer service issues and partner with upper management on issues outside of guidelines
  • Perform floor replenishment of merchandise, visual merchandising, price changes, and relates sales support tasks
  • Participating in inventory control
  • Perform other duties as assigned
Qualifications
  • Golf Product Knowledge
  • Proficient with Microsoft Office and Google Drive
  • Excellent customer service skills
  • Ability to work in a team environment
  • Hard working and dedicated to task at hand
  • Friendly and respectful
Compensation
  • $42,000/year
Benefits/Perks
  • Benefits Package
PGA of Canada Specialization
Golf Operations
PGA of Canada Specialization
Management & Leadership
Start Date
2022-01-17
Course Website

www.moderngolf.ca

Employment Duration
Full Time
Contact Information

Apply to Amy Pollock- Director of Customer Experience apollock@moderngolf.ca

Accommodation

We are an equal opportunity employer, and we are committed to creating an accessible and inclusive organization as well as providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

 

 

ModernGolf Photo 1