Bilingual Customer Service Representative: Acushnet Canada Inc.(Titleist/FootJoy) - East Gwillimbury, ON
Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting full-time opportunity for a Bilingual Customer Service Representative. This position is a hybrid role located at our East Gwillimbury location.
- Location
- Acushnet Canada Inc.(Titleist/FootJoy) - East Gwillimbury, ON
- Posted
- 2023-03-20
- Deadline
- 2023-04-03
- Job Summary
-
Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist customer service management with various departmental projects.
- Responsibilities
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- Assist customers and sales representatives by entering/editing orders and advising on sales programs.
- Administer sales programs by consistently applying proper terms to each order.
- Answer customer/consumer inquiries about product and availability.
- Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
- Analyze current processes/procedures and identify/implement ways to improve.
- Assist in training and development of new members of the customer service team.
- Attend meetings with customer service team to discuss departmental initiatives and activities.
- Assist with the monitoring of phone coverage.
- Qualifications
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- Fluent bilingualism in French and English.
- University degree or college diploma in a related field, or equivalent experience.
- Minimum one year of customer service experience.
- Excellent interpersonal and communication skills.
- Proficient with a PC; Microsoft Office experience an asset.
- Must be able to sit for long periods and use a telephone.
- Golf industry knowledge and experience an asset.
- Compensation
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Salary and bonus, commensurate with experience
- Benefits/Perks
- Health and Dental benefits, RRSP plan
- Course Website
- https://www.titleist.ca/
- Social Media Page(s)
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- Employment Duration
- .
- Contact Information
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Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process.
We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.
Location: East Gwillimbury, ON
Deadline for application: April 3, 2023
Please send resumes to: HR_Canada@acushnetgolf.com