Bilingual Customer Service Representative: Acushnet Canada Inc (Titleist | FootJoy) - REMOTE (Montreal, QC)
- Location
- Montreal, QC
- Posted
- 2022-10-03
- Deadline
- 2022-10-14
- Job Summary
- Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist customer service management with various departmental projects.
- Responsibilities
-
Duties and Responsibilities:
Assist customers and sales representatives by entering/editing orders and advising on sales programs.
Administer sales programs by consistently applying proper terms to each order.
Answer customer/consumer inquiries about product and availability.
Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
Analyze current processes/procedures and identify/implement ways to improve.
Assist in training and development of new members of the customer service team.
Attend meetings with customer service team to discuss departmental initiatives and activities.
Assist with the monitoring of phone coverage.
- Qualifications
-
Fluent bilingualism in French and English.
University degree or college diploma in a related field, or equivalent experience.
Minimum one year of customer service experience.
Excellent interpersonal and communication skills.
Proficient with a PC; Microsoft Office experience an asset.
Must be able to sit for long periods and use a telephone.
Golf industry knowledge and experience an asset.
- Compensation
- Compensation – base salary and bonus commensurate with experience
- Benefits/Perks
-
- Health and Dental benefits
- RRSP plan
- Course Website
- <p><a href="https://www.titleist.ca/"> Titleist Canada - Titleist | Golf Balls, Clubs, Equipment & Gear</a></p> <p><a href="https://www.footjoy.ca/">FootJoy Canada - Golf Shoes, Gloves, Clothing, & More | FootJoy</a></p>
- Employment Duration
- Full-Time
- Contact Information
-
Please send resumes to:
HR_Canada@acushnetgolf.com