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Head Professional: Innisfail Golf Club

The Innisfail Golf Club is a 27-hole semi-private golf course, designed by Bill Robinson and is renowned for being one of the best conditioned golf courses in Alberta. Innisfail Golf Club is located in Central Alberta and is proud to have hosted numerous provincial championships and is the home of the 2024 Junior Boys National Championship.

We currently require the services of a Head Golf Professional to help lead us in to our centennial year and onward.


Innisfail Golf Club, Innisfail, AB
Job Summary

The Head Professional, under the direction of the General Manager, will primarily be responsible to build and maintain an effective team of customer service representatives. This position will lead, coach, and motivate the team to achieve customer service goals at the department level.

This role will also model and champion the company’s dedication to providing excellent customer service. The Head Professional must possess post-secondary degree or diploma and three years’ experience in a management role and five years of experience in customer service.

  • Golf instruction: individual lessons, clinics, and schools Lead, coach, and motivate the team to achieve customer service goals at the department level
  • Tournament administration and development
  • Assist with any and all activities related to the golf shop
  • Ordering and merchandising of apparel, equipment, and golf related products
  • Work in a team setting
  • Maintain high levels of customer relations and communication
  • Follow and implement the Mission, Vision, Values of the Innisfail Golf Club, and serve as ambassador in the community and at club events
  • Celebrate successes and foster an atmosphere of success
  • Other duties shall be assigned as required
  • Post-secondary degree or diploma
  • PGA of Canada member in good standing
  • Experience as a golf instructor or coach an asset
  • Three years of experience in a management role and five years of experience in customer service
  • A well defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
  • Effective leadership skills, with a strong focus on mentoring and motivation of employees
  • Ability to supervise and motivate a team to achieve and exceed their goals
  • Sound analytical thinking, planning, prioritization, and execution skills
  • Proven ability to solve complex and unique customer service problems
  • Ability to identify measures of performance and actions needed to improve or correct performance
  • Ability to remain calm and poised in urgent situations
  • Strong verbal and written communication skills
  • Working knowledge with a variety of social platforms will be considered an asset
  • Marketing background an asset
Compensation-commensurate with experience
  • Bonus structure
  • 90/10 Teaching Revenue
  • Extended Health and Dental Care Plan
  • PGA Of Canada Dues
  • Cell Phone Allowance
  • Full playing privileges for you and your immediate family
PGA of Canada Specialization
Golf Operations
PGA of Canada Specialization
Management & Leadership
Start Date
Course Website
Employment Duration
Full time, year round
Contact Information
General Manager, Kendall Keeley  at