Photos
Jobs
Find a Pro
km
Specializations

Associate Professional: Bearspaw Golf Club

Bearspaw is searching for its next Associate Golf Professional with the opportunity to build our golf operations culture, our “why?”, and shape the elevated service level presented to Members and Guests from the ground up. This is a unique opportunity to join a Club where service comes first and creating memorable experiences is everything we strive to do.

Our ideal candidate will be an outside the box thinker when it comes to running a golf operation, will be someone who “sweeps the sheds” and isn’t afraid of doing everything they can to support our team. A chance at a leadership position within our Golf Operation to shape our entire culture and method of operation through collaborative sessions with the entire team.

Location
Bearspaw Golf Club - Calgary, AB
Posted
2024-01-17
Deadline
2024-02-09
Job Summary

Responsible to work closely with the Head Golf Professional to promote all golf and golf related activities of Bearspaw Golf Club and implement and adhere to the policies established by the General Manager and Board of Directors.

Responsible to drive the Culture and overall experience for the Membership, ensuring the highest level of service is adhered to by the Golf Operations Team and actively ensuring our messaging is coming through in everything we do, say and put forward to Members and Guests.

Responsibilities

Service Experience

  • It is your responsibility to Welcome all Members and Guests to Bearspaw Golf Club, introduce yourself by name and to address the Member by name.
  • Help create our Golf Operations culture and what our “why?” or rally cry will be when it comes to creating the best experience with all our Members and Guests.
  • Adhere to the Bearspaw Service Standards during ALL interactions.
  • Responsible to always maintain a professional approach and manner and adhere to the Professionalism Guidelines.
  • Embrace our Teamwork Standards; working well with all Team members, leading by example, demonstrating hard work and consistently executing on expectations.

People Management

  • In conjunction with the Head Golf Professional, responsible for assisting with the daily management of the Golf Services & Golf Shop.
  • Assumes the role and responsibilities of the Head Golf Professional, in their absence.
  • Ensure the Golf Operations Team is adhering to our Bearspaw Services Standards and Professional Guidelines.
  • Responsible for supervising, training and input towards the evaluation of Golf Shop & Golf Services Team members as requested by the Head Golf Professional.
  • Ensure effective and timely communication with all Departments.

 

Sales & Retail

  • Actively promote and sell all Golf Shop inventory.
  • Understanding of the Golf Shop sales targets, regular sales campaigns and in-season sales focuses.
  • Regularly share ideas and suggestions to assist in sales.
  • Assist with ordering and receiving merchandise for the Golf Shop.
  • Participate in regular Product Knowledge sessions and Golf Shop Team meetings.
  • Ensure the Golf Shop is maintained in an orderly and clean fashion on a daily basis.
  • Merchandising experience is considered an asset.

Operational

  • Overall understanding of all aspects of the Golf Operation including the Golf Services and Player
  • Ambassador roles, to lead and manage those departments.
  • Organizing and coordinating Member events and League days.
  • Assist with the organizing and coordinating of Corporate Events.
  • Promptly and accurately process all Member and Guest transactions, to include retail sales & green fees.
  • Understanding of the POS system, with ability to complete all required transactions.
  • Proper handling of cash, daily balancing procedures and organizing of cash outs.
  • Complete proper Opening/Closing procedures.
  • Knowledge of Bearspaw Golf Club booking guidelines and ability to communicate with Members.
  • Understanding of Golf Shop procedures, record keeping requirements, Member information, with all sundry records are maintained and updated as required.
  • Understanding of Bearspaw website and communication tools.
  • Understand and knowledge of using Golf Genius for event sign up, leagues, event registration, special orders, demos and more.

Teaching

  • Support our Head Teaching Professional and their program, with instructional hours, support in creating exciting programs and new ideas for clinics or lessons.
  • Assist and promote lessons and clinics for corporate events.
  • Periodically scheduled to “Walk the Range”, to include but not limited to: engaging all Members and Guests, providing golf tips, identify service opportunities and providing assistance as required.
  • Dedicate a reasonable amount of time to golf with Members.
  • Support for the Junior Program with teaching, events, mentorship.

Other Responsibilities

  • Maintain good standing within PGA of Canada.
  • Identify and undertake opportunities to enhance Personal Development.
  • Provide Members with interpretations of the Rules of Golf and Club policies.
  • Represent Bearspaw at various PGA of Alberta/Canada tournaments and events.
  • Attend PGA of Alberta/Canada conferences, meetings, merchandise shows and educational seminars.

 

Qualifications
  • PGA Professional in good standing.
  • Proven track record of exceptional customer service in a golf or hospitality setting.
  • Experience building culture, messaging, coaching and elevating experience.
  • Experience in managing and working with teams in a Leadership role.
  • Strong communication and interpersonal skills with high levels of autonomy and a team focused thinker.
  • Knowledge of golf related technologies, software and clubfitting tools. Jonas, Golf Genius, Operation 36 considered an asset.
  • Passion for both playing and teaching with a desire to share that passion with others.
Compensation
  • Year round salaried position offering competitive industry wage and overall package.
  • $54,000-$66,000
  • 5% yearly bonus and 5% seasonal bonus based on set sales and round targets and agreed upon KPI both individually and as a team.
Benefits/Perks
  • Medical and Dental benefits after 3 months of employment.
  • 90% of lesson revenue (10% goes to a Professional Fund to be used by PGA Staff to enhance teaching tools)
  • Meal provided while on shift as per the Bearspaw Staff Meal Policy.
  • 2 weeks paid vacation to be used annually (January 1- December 31) plus additional “time in lieu”.
  • Flexible work schedule, time off in season, a work/life balance that is mutually beneficial. 4-day winter work week.
  • PGA of Canada Professionals dues paid annually.
  • Education & Tournament allowance including expenses.
  • Equipment package and clothing allowance.
  • Full Golf privileges for yourself and family at Bearspaw Golf Club.
Course Website
https://www.golfbearspaw.com/
Social Media Page(s)

https://www.instagram.com/bearspawyyc

https://www.instagram.com/bearspawgolfacademy

Employment Duration

Full Time - Year Round

Contact Information

Interested candidates should submit their resumes along with a detailed cover letter addressing qualifications and describing alignment/experience with the prescribed position by Friday, February 9.

Candidates selected for interviews will be contacted before Monday, February 12th to schedule interviews for that week.  Only candidates selected for interviews will be contacted, we thank in advance everyone who applies for the position.

Please save and email these documents in Word or PDF format (save as “Last Name, First Name, BP Resume” and “Last Name, First Name, BP Cover Letter” respectively) to:

Mike Matuch – Head Golf Professional

Bearspaw Golf Club

Email: mike@golfbearspaw.com