General Manager / Chief Operating Officer - Lambton Golf and Country Club

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Location

Lambton Golf and Country Club - Toronto, ON

Posted

2023-11-13

Deadline

2023-12-06

Job Summary

The General Manager/Chief Operating Officer (“GM/COO”) is the leader of Lambton’s management team and is responsible for managing all facets of the Club’s operations. The GM/COO manages the affairs and directs the employees of the Club subject to and in accordance with the direction of the Board of Governors (the “Board”) acting through the President, who exercises supervisory authority over the GM/COO. The GM/COO attends all meetings of the Board and is an ex-officio member (i.e., non-voting member of) all Board committees.

Direct Reports: 

• Food and Beverage Manager
• Executive Chef
• Director of Finance and Administration
• Director of Golf
• Golf Course Superintendent
• Director of Tennis
• Director of Facilities

 

Responsibilities

The GM/COO will be responsible for the following:

• Developing and delivering a consistently excellent member experience commensurate with specified member expectations and in keeping with a premier Tier 1 private golf and country club.
• Effectively managing all aspects of the Club’s activities to ensure and maintain the highest standards and quality of activities and services provided by the Club and to ensure an elevated level of member satisfaction.
• Developing and implementing best-in-class and industry-leading operating policies, programs, procedures, and methods; and directing the work and promoting the development of all department managers.
• Monitoring long and short-term financial objectives and reporting and, in consultation with the Board, Finance Committee, and Director of Finance and Administration, preparing and executing the financial plan for the Club, as follows: (i) develops annual operating, cash, and capital budgets; (ii) monitoring monthly budget and other financial information; (iii) initiating effective corrective action as required; (iv) approving invoices and other arrangements before inception or payment; and (v) preparing and making financial reports to the Board of Directors.
• Establishing personnel policies, initiating, and monitoring policies relating to personnel actions, setting, and monitoring achievement against annual objectives for senior managers, and 
• overseeing training and professional development programs. Acting as a mentor to Direct Reports.
• Coordinating the development of the Club’s long-range strategic and annual tactical plans consistent with the Club’s long-term strategic direction. Managing complex capital projects to the highest level of quality on time and on budget.
• Overseeing the successful execution of strategic capital initiatives.
• Welcoming new club members, and “meeting and greeting” all club members as practical during their visits to the Club.  Coordinating the marketing and member relations program to promote the Club’s services and facilities to present to potential members.  Developing ongoing dialogue and rapport with members and being present at all major Club functions.
• Incorporating succession planning by preparing staff for key leadership roles.
• Ensuring compliance with all legal and regulatory matters affecting the Club.

Qualifications

The GM/COO reports to the Board of Governors acting through the President. Given the leading role this individual will play in achieving the strategic and business objectives of Lambton, it is essential that the successful candidate possess the following core competencies, experience, and attributes:

Leadership Skills:	A dynamic leader with the ability to build strong teams by motivating staff and leading by example. Can provide direction and expectations, performance feedback, and recognition that leads to positive outcomes to enhance Member experiences through inspiring department managers and employees. Exhibits leadership skills in team building, employee motivation, and service training and is respectful and professional in all interpersonal dealings.
Standard of Care:	Thorough understanding of and capacity to consistently deliver exceptional standards of service commensurate with a Tier 1 golf and country club. Ability to set and maintain ambitious standards for all facilities, services, and communications.
Interpersonal/Fit:	Demonstrates integrity and ethical conduct in words and deeds; embodies the characteristics of a successful GM/COO through honesty, straightforwardness, accountability, leadership, and dedication. A self-starter with a results-oriented work style combined with excellent verbal and written communication and interpersonal skills demonstrated with all the Club’s stakeholders. Demonstrates energy and a desire to interact with the membership. A confident, diplomatic, and competent professional who is a “doer” and a take charge person who recognizes the importance of accountability. Strong professional with a clear commitment to member service through an open and transparent member approach.
Business/Finance Skills:	An entrepreneurial style combined with a background in all aspects of business management including business development, finance, information technology, human resources, risk management and performance management. A strategic thinker with strong business acumen. Experience managing complex capital projects. Direct experience with golf, tennis, and food and beverage operations. Incorporates succession planning by preparing staff for key leadership roles.
Education:	A post-secondary degree in business or a related discipline is preferred.
Experience and Accreditation:	Previous hospitality industry experience as a senior leader at a private golf and country club or other similar top tier golf facility, with a passion and understanding of what it means to have a premium country club experience. Experience reporting to a Board that has adopted a club governance structure and processes to lead the Club and GM/COO to success. A Certified Club Manager designation (CCM) is preferred.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications along with a comprehensive health benefits plan and pension program.

Benefits/Perks

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Employment Duration

Full-Time

Contact Information

IMPORTANT: Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment with the position by December 6, 2023.

Documents are required to be submitted in Word or PDF format (save as “Last Name, First Name, Lambton CEO Cover Letter” and “Last Name, First Name, Lambton CEO Resume”) respectively to: execsearch@ggapartners.com

We thank all applicants for their interest but will only contact those selected for an interview.

Michael Gregory                                                George Pinches

Managing Director & Partner                               Director

GGA Partners™                                                GGA Partners™

michael.gregory@ggapartners.com                      george.pinches@ggapartners.com

 

For more information on Lambton, visit https://www.lambtongolf.com/Home.aspx