General Manager: Bearspaw Golf Club - Calgary, AB

• Facebook
• Twitter
• LinkedIn
• Email
• Text

Location

Bearspaw Golf Club Calgary Alberta Canada

Posted

2022-10-28

Deadline

2022-11-21

Job Summary

The General Manager (GM) will serve as the Chief Operating Officer of the Club. The successful candidate will manage all aspects of the Club, including its activities and relationships between the Club and its Board of Directors, members, guests, employees, community, government, and industry. The preferred starting date is January 2023.

Reporting to the Board of Directors, the General Manager will be responsible for managing the overall performance of BGC. Providing a top-notch experience for its membership will be the primary goal of the General Manager, and will be substantially achieved by focussing on the development, training and motivation of staff as well as through the ongoing development and review of programs. The General Manager must possess a strong understanding of all aspects of business management, including business development, finance, information technology, marketing, human resources, risk management, performance management and food and beverage operations, including pricing, menu development, inventory management and costing. The General Manager will remain in tune with industry standards, be informed around future trends and will play a pivotal role in member, guest, employee, community, government, and industry relationships. The General Manager should be experienced in marketing memberships for private clubs and will take a leadership role and be actively engaged in the marketing and sale of memberships at BGC and developing its strategies and initiatives with respect thereto.

The GM will implement the Club’s strategies and policies as approved by the Board of Directors. This individual will be responsible for securing and protecting the Club’s assets, including facilities and equipment, and implementing and monitoring the Club’s budget.

The GM will develop standard operating procedures and direct the work of all department managers. As chief host within the Club and ambassador of the Club within the community, the GM will manage the quality of the Club’s services to ensure member and guest satisfaction.

Beyond operations, the GM will be responsible for the strategic management of BGC. The GM will ensure that annual plans, operational goals and objectives, and strategic initiatives will position the Club to deliver on the long-term strategic vision laid out by the Board of Directors.

Responsibilities

Leadership:

• Implement and provide advice to the Board on existing, new, or modified strategies and policies.

• Manage and oversee all operations of the Club, in accordance with all applicable laws.

• Lead, coach, direct and mentor the management team including performance management and will oversee training and professional development programs.

• Champion a management philosophy that fosters a culture that recognizes integrity and respect as a key part in the foundation for delivering a superior member experience at BGC.

• Lead the development of the Club’s strategic and annual tactical plans, consistent with its longterm strategic direction.

• Possess extensive knowledge of golf course Pro Shop operations and the key role the golf services team plays in a successful operation

Financial:

• Manage the overall financial plan for the Club in working with the financial controller to:

o Develop annual operating, cash, and capital budgets.

o Monitor monthly budget to actuals and other financial information.

o Initiate effective corrective action, as required.

o Approve invoices and other arrangements before inception or payment.

o Work interactively with the Board's Audit Committee

o In conjunction with the Controller, liaise as required with the Club's auditors and lenders

o Deliver timely financial reports to the Board. o Ensure the Club is run in an efficient and cost-effective manner.

• Ensure the food and beverage operation offers an attractive experience for members and their guests and is run in a cost effective manner.

• Monitor, evaluate, and ensure proper maintenance of BGC’s facilities.

Marketing:

• Work closely with the Membership Committee to actively market the sale of memberships at BGC and develop and implement strategies with respect to the marketing of such memberships.

Events:

• Market, host and promote the new clubhouse and its spectacular views to attract a significant number of outside golf tournaments, weddings, and other events.

• Together with applicable staff, be involved in the planning and execution of these events.

• Ensure all outside functions are provided a first-class experience and one which will promote positive reviews to help attract future business and membership interest.

Member Experience:

• Build and deliver an exceptional member experience, commensurate with a premier private golf club while being aware of BGC's current reality, a balance between member play and public play.

• Oversee and review all aspects of the Club’s member communications, including member meeting materials, in order to ensure adherence to service standards, positive member satisfaction and quality of activities.

• Regularly evaluate and monitor membership options and programs to ensure maximum attraction and retention of members and their families and active participation, all bringing vibrancy to the Club.

• Strengthen the Club’s relationship with existing members and guests through frequent interaction with members, familiarity with members’ names and personal interaction to ensure member satisfaction.

• Develop and oversee onboarding programs to ensure new members are properly welcomed to the Club and serve as the primary individual responsible for welcoming new members through personal connection.

Direct Reports:

• Head Golf Professional, Course Superintendent, Controller, Head Chef, Food and Beverage Manager, Membership Manager and Building Operations Manager.

Qualifications

The ideal candidate must be a proven collaborator and relationship builder who possesses the following core competencies, experience, and attributes:

Leadership Skills:

• A dynamic leader with the ability to build strong teams by motivating staff and leading by example.

• A strong communicator who will provide clear direction and expectations, constructive performance feedback and recognition that inspires department managers and employees to enhance member experiences and achieve positive outcomes.

• Successful experience in managing complex capital projects.

• Interpersonal Skills:

o Embodies the characteristics of a successful GM including honesty, integrity, ethical conduct, straightforwardness, accountability, leadership, and dedication.

o A self-starter with a results-oriented work style combined with excellent verbal, written and interpersonal communication skills.

o An outgoing, energetic personality and a desire to interact with the membership.

o A confident, diplomatic, and competent “hands-on” professional who recognizes the importance of accountability.

o A strong professional deportment with a clear commitment to member service, through an open and transparent member approach while maintaining a professional balance between empathy and process adherence.

Qualifications and Skills:

• A post-secondary degree in business or a related discipline is preferred.

• Previous experience as a senior leader at a private golf club or other similar top-tier facility, with a passion and understanding of a premium private club experience. • Experience in the hospitality industry is beneficial.

• Experience reporting to a Board with a club governance structure and processes to lead the Club to success.

• A Certified Club Manager designation (CCM) is preferred.

Compensation

The successful applicant will receive an attractive compensation package commensurate with experience and qualifications.

Benefits/Perks

Comprehensive health benefits plan and retirement savings matching program

Course Website

<a href="https://www.golfbearspaw.com/">https://www.golfbearspaw.com/</a>

Employment Duration

.

Contact Information

For all inquiries/submissions:

• Interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment/experience with the prescribed position by November 21, 2022, at 5:00pm MST.

• Documents are required to be submitted in Word or PDF format, save as:

1. “Last Name, First Name, Bearspaw GM Cover Letter” respectively to: chairman@golfbearspaw.com.

2. “Last Name, First Name, Bearspaw GM Resume”   respectively to: chairman@golfbearspaw.com.

• Chairman, Bearspaw Equity Ventures Limited chairman@golfbearspaw.com