Director - Operations: 59club Canada (Remote)
59club operates in over 40 countries with almost 900 clubs and courses. We are a global leader in the provision of service analysis, offering Financial Benchmarking, Mystery Shopper Audits, pioneering Survey and Feedback Software & Staff Training within the Golf, Leisure, Spa, F&B and Hotel Industries. In 2023 alone, we conducted 4000 mystery shopping tests.
Our market leading software and assessment criteria provides the resources to improve and maintain 'sales & service' etiquette, in turn increasing customer satisfaction, revenue & profits in the process.
59club was established in 2007, with a Head Office based in the UK. We are now operating in Continental Europe, the Middle East, Asia, United States, Canada and Australasia.
2022 was 59club Canada's inaugural year. In less than two years we have grown operations and are excited to be offering a new, leadership role. We are not a consultancy, rather, we arm Club Operators with tools to help performance while measuring, training and supporting their businesses.
- Location
- 59club Canada
- Posted
- 2024-02-27
- Deadline
- 2024-03-22
- Job Summary
- This role is a diverse one that we hope will grow in lockstep with our company across the country. While our franchise is in its infancy, expect no two days to be the same and pace to be quick. Self-awareness is a must with clear understanding of what motivates you in order to perform consistently and overcome obstacles and objections along the way.
- Responsibilities
-
• Raise the brand profile and introduce 59club's products and services to potential clients
• Inspire, motivate and engage customers to maximize opportunities for collaboration
• Manage a portfolio of existing clients in line with 59club account management protocol
• Creation and delivery of bespoke training content to partner venues
• Support 59club in the creation of content and product development
• Support the current team in the preparation, organizing and delivery of all the mystery testing products
• Organize regular communications with the test teams
• Deliver tester training
• Engage in tester recruitment
• Adhere to 59club account management procedures, CRM protocol and database controls
• Support the effective delivery of 59club events and 59club attendance of industry events
- Qualifications
-
• A passion for Hospitality and Customer Relations
• Excellent communication and presentation skills (both written and verbal)
• IT literacy
• Strong administrative and organizational skills
• Demonstration of a consistent work ethic as this is an independent role
• Be able to work to a deadline and have flexible working hours
• A strong, established network and reputation in the industry is an asset
- Compensation
-
Expect mid-range management compensation
A vested interest is available to the right applicant
- Benefits/Perks
-
• Work from home (flexible hours)
• Above average holiday time
• Coverage of some additional expenses
• Bonus potential
- PGA of Canada Specialization
- Golf Operations
- PGA of Canada Specialization
- Management & Leadership
- Start Date
- 2024-04-22
- Course Website
- https://www.59clubcanada.com/
- Social Media Page(s)
-
https://www.linkedin.com/company/59club-canada/?viewAsMember=true
- Employment Duration
- Permanent - Full Time
- Contact Information
-
Submit a simple resume with work experience but ultimately, send us something that tells us why you are interested in this position, how your skills compliment what we do and why you think 59club is a good fit for your next chapter.
Ryan Tracy, Managing Partner
905-904-1062