General Manager: Arbutus Ridge Golf Club
- Location
- Arbutus Ridge Golf Club
- Posted
- 2026-03-12
- Deadline
- 2026-03-31
- Job Summary
-
The General Manager is the senior leader responsible for the overall performance of Arbutus Ridge Golf Club. This role provides hands-on leadership across golf operations, food and beverage, events, facilities, course maintenance, finance, and member services, while setting service standards and building a strong culture of accountability and hospitality.
You are a highly visible, approachable leader who develops department leaders, creates alignment across teams, and consistently elevates the member and guest experience.
- Responsibilities
-
Leadership and Operations:
- Lead day-to-day operations across all departments with a hands-on, service-first approach.
- Set and uphold operational policies, service standards, and training expectations.
- Recruit, mentor, and performance-manage department leaders and staff.
- Drive cross-department coordination for daily play, events, and peak-season operations.
Member and guest experience:
- Build strong relationships with members through visibility, responsiveness, and clear communication.
- Establish consistent service rhythms (standards, feedback loops, issue resolution) that improve the experience.
- Support membership growth and retention initiatives.
Financial and business management:
- Own budgeting, forecasting, reporting, and cost controls across departments.
- Identify and execute revenue opportunities across golf, events, retail, and food and beverage.
- Track performance against targets and implement corrective actions when needed.
Golf and programming
- Partner with the Department Heads to maintain high standards for course conditions, pace of play, and programming.
- Oversee delivery of tournaments, leagues, and member programming.
Facilities and asset management
- Oversee the clubhouse, course assets, equipment, and infrastructure.
- Plan and manage capital projects and long-term improvements.
Community and partnerships
- Represent the Club in the local community and develop partnerships that strengthen the Club’s profile.
- Qualifications
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- Proven leadership experience in golf club management, hospitality, or a related service industry.
- Strong financial management skills, including multi-department budgeting and accountability.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Demonstrated success developing teams and building a positive, high-performance culture.
- Working knowledge of golf operations and membership dynamics.
- Ability to work flexible hours, including weekends and peak-season demands.
- Compensation
- 110,000-130,000 per year, based on experience - Plus benefits and performance incentives
- PGA of Canada Specialization
- Management & Leadership
- Employment Duration
- Full-time
- Contact Information
-
Please submit a resume and cover letter describing relevant experience and leadership approach.
Applications will be reviewed on a rolling basis until the position is filled.
Email applications to: gm@arbutusridge.com c/o Jess Atmore