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General Manager

The City of Vernon, nestled in the North Okanagan, is surrounded by mountains, lakes, orchards and vineyards. Vernon is a vibrant community with full amenities including year round recreational activities. The semi-arid climate makes for four distinct seasons all of which make Vernon one of Canada’s premier destination playgrounds. As part of that culture the the Vernon Golf and Country Club has had deep roots in the community for over a century. VG&CC is a going concern with over 600 members and has hosted many provincial championships over the years. The newly renovated modern clubhouse offers stunning views of the course, extensive patio, and the tranquil sound of the murmuring creek that meanders its way through the course.

The classic, championship par 72 course plays longer than the 6609 yards that the scorecard states. Towering lombardi poplars and mature weeping willows have stood guard over the beautiful parkland setting and witnessed many progressive changes over the years. The golf club is a member funded society, is financially sound and provides an all-inclusive atmosphere for the competitive and social alike.

Location
Vernon Golf and Country Club - Vernon, BC
Posted
2022-01-24
Deadline
2022-02-14
Job Summary
The successful candidate will be responsible for managing the day-to-day operations as the Chief Operating Officer of the Vernon Golf & Country Club consistent with the objectives, strategies and policies established by the Board of Directors. The successful candidate will demonstrate a continual improvement in member /guest satisfaction and experience as measured by the Board of Directors.
Responsibilities

The successful candidate will demonstrate:
A Strong Ability to Lead

  • Connect your team to the vision of a strong, united culture that exceeds expectations by providing an exceptional golf course experience.
  • Set and consistently reinforce high standards for an inclusive, high performing culture.
  • Lead by example and be ready to step into any role as the business and staffing levels dictate.
  • Consistently lead the team to innovate in all areas to improve member and guest satisfaction, employee morale and profitability. You will strive to make VG&CC the leader in our local industry.
  • Drive a culture that you are proud to lead.

Ability to Build Strong Relationships

  • Establish and maintain effective relationships with the Board of Directors, members, staff, government officials, clients, funding sources, volunteers, community groups and other individuals.
  • Radiate positivity as an ambassador for the VG&CC with the management team members and guests and inspire your team to do the same.
  • Enjoy the opportunity to warmly greet guests by providing a delightful first impression.

Strong Communication Skills

  • Ability to effectively communicate with club members, guests and the general public.
  • Be comfortable addressing large groups with the ability to communicate in a calm and articulate manner.
  • Proficiency in coordinating the operation of each team leader’s department.

Ability to Be, and Encourage, Strong Team Play

  • Lead by example and be a source of encouragement to other team members.
  • Listen to ideas, suggestions, and feedback.
  • Consistently deliver an experience that inspires a line-up of people who want to be on your team.
  • Have a team-focused attitude of inclusivity.

Strong Motivational Skills

  • Get out in front of the trends.
  • Re-think the status-quo and be a person of action.
  • Be a motivator and problem-solver who spots issues early by staying connected and solves effectively.

Efficient Problem Solving Skills

  • Identify problems and actively engage team members on solutions.
  • Handle complaints and oversee service recovery procedures.
  • Regularly monitor guest feedback and ratings.
  • Keep our team safe by ensuring that a Health and Safety management program is in place and followed by all departments.
  • Ensure employee orientation, training, performance appraisals, coaching and counselling is being conducted regularly.
Qualifications
  • Prior experience with proven leadership and management skills in leading a team.
  • Experience and success running the day-to-day operations of a golf club and/or knowledge of the industry at the senior management level.
  • A high degree of administrative and executive ability, especially in terms of problem solving, time management, communication and decision making.
  • Prior experience in a private or semi-private club environment, and/or knowledge of the industry will be considered an asset.
  • Preferably a minimum of 8 years at the senior management level.
  • Budgeting and cost containment success, particularly for a Not for Profit Organization.
  • Knowledge and experience in sales and marketing, public relations and human resources.
  • Knowledge of current federal and local laws and regulations affecting the management of golf operations.
  • A thorough understanding and experience working with Jonas Club Management software.
  • Social media savvy with experience in fostering an online presence will be considered an asset.
  • Preference given to a candidate with a Post Secondary Degree or Diploma in a hospitality related field.
Compensation
  • The VG&CC will offer a competitive package commensurate with qualifications and experience.
PGA of Canada Specialization
Management & Leadership
Course Website
<a href="http://vernongolf.com"><strong>vernongolf.com</strong></a>
Contact Information

Interested candidates should email resume and cover letter to:
Andy Gilbert
President, VG&CC
president@vernongolf.com

Accommodation

We are an equal opportunity employer and are committed to creating an accessible and inclusive organization as well as providing barrier-free and accessible employment practices in compliance with relevant legislation. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.