Director of Operations: Rocky Crest Golf Club
Rocky Crest Golf Club celebrates the natural features of Ontario's Muskoka region and was designed by Thomas McBroom.
Framed by giant forests of pine, white birch and hemlock, the rolling fairways are accented by deep bunkers and granite outcroppings that provide definition and challenge. 'The use of the rock is totally innovative - a strategic and aesthetic element that shows off the beauty of the Canadian Shield,' McBroom says.
The seamless routing, views, marshes and abundant wildlife enhance a memorable golf course that has received rave reviews since it opened in May 2000.
McBroom, a four-time winner of Golf Digest's Best New Canadian Course award, says Rocky Crest has generated the biggest buzz of any new course that he has designed. Rocky Crest Golf Club is adjacent to Rocky Crest Resort at the north end of Lake Joseph.
- Location
- Rocky Crest Golf Club
- Posted
- 2025-11-26
- Deadline
- 2025-12-26
- Job Summary
-
Reporting to the General Manager, the Director of Operations is responsible for providing effective leadership at the resort but will focus on the golf course operations. Specifically, they will make certain that all employees are aligned with both the club and ClubLink's business objectives and in so doing ensure that the club's financial, member service and employee engagement targets are met.
- Responsibilities
-
Leadership
- Identify, hire and develop key management employees, ensuring that they receive the proper training/instruction in order to maximize their effectiveness in their day-to-day activities.
- Manage the performance of each of the department managers at the resort, including golf operations, setting clear expectations, providing regular feedback and ongoing coaching in an appropriate manner.
- Ensure professional development opportunities are made available to the management team and their staff.
Sales and Financial Management
- Proactively manage club budget including the labour and expense budgets, ensuring that Member and guest service expectations and overall company goals are being met.
- Actively seek incremental sources of revenue through banquets and events, increasing merchandise sales and maximizing the tee sheet.
- Actively seek new Membership opportunities with guests and other potential prospects.
- Assist in the development of club capital budgets, overseeing that all projects are carried out properly and within budget.
- Accountable for all purchasing at the club.
Member Relations
- Champion all Member and guest relations initiatives and act as the main point of contact at the resort relative to Member or guest issues and concerns.
- Develop and maintain positive relationships with individual Members and Member groups, proactively seeking ways to improve member and guest satisfaction.
- Qualifications
-
- 7+ years of relevant management/leadership experience.
- Experience/knowledge of golf club / resort operations including knowledge of turf, clubhouse and golf operations in a private or semi-private property is mandatory.
- College/University Diploma in a related field.
- Demonstrated time management, organization and oral and written communication skills within a multi-unit operation.
- Proven track record of sales and sales leadership success, preferably within the golf industry, and a passion for sales and marketing.
- Strong training & coaching skills.
- Well-developed strategic planning skills and even stronger execution skills a must.
- The ability to manage multiple and competing tasks/priorities.
- Proven experience understanding and analyzing budgets.
- Expert Member and guest service skills.
- A history of innovation and a dedication to personal improvement.
- Compensation
- $68-75, 000 – Based on experience.
- PGA of Canada Specialization
- Management & Leadership
- Course Website
- https://rockycrest.clublink.ca/about/
- Employment Duration
- Full-time, Permanent
- Contact Information
-
Applicants may click here to apply or submit their resume by email to:
Chantal Boudreau – Cboudreau@clublink.ca
ClubLink is an equal opportunity employer committed to providing an inclusive workplace. Please contact jobs@clublink.ca if a workplace accommodation is needed throughout the selection process. Thank you for your interest in ClubLink.