Director of Operations: Craigowan Golf Club

Craigowan is an 18-hole, semi-private club that seeks to provide Oxford County’s premier golf and social experience by consistently delivering exceptional value to members, their families, and guests.

Location

Craigowan Golf Club - Woodstock, ON

Posted

2024-01-06

Deadline

2024-02-29

Job Summary

The Director of Operations is responsible for providing effective leadership at the club. Specifically, he/she will make certain that all club employees are aligned with both the club and Cardinal’s Golf Group’s business objectives and in so doing ensure that the club's financial, operations, member and employee engagement targets are met.

Responsibilities

Monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts
Assist in the development of club capital budgets, overseeing that all projects are carried out properly and within budget
Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary
Ensure all expense control systems are in place with close monitoring of all department expenses
In conjunction with COO, develop sales, marketing, and net revenue plans and direct successful implementation
Responsible for initiating revenue growth strategies that include, but are not limited to net dues growth, event revenues, green/guest fees, rounds and retail sales
Ensure appropriate fee structures are in place
Responsible for ensuring that the highest standards for golf service and programs, course and facility conditions, food and beverage quality and service, entertainment and other club services are applied and representative of the Cardinal Golf Group
Monitor member attrition (where applicable) and develop action plans to continually improve member retention
Develop and enforce of all company policies and procedures across all departments including Health and Safety, Emergency Procedures, and Human Resources
Oversee interviewing, hiring, training, planning, assigning and directing work, evaluating performance, rewarding and disciplining associates, addressing complaints and resolving problems
Manage the performance of each of the department head at the club, setting clear expectations, providing regular feedback and ongoing coaching in an appropriate manner
Motivate staff to achieve goals by conducting timely and productive staff meetings
Maintain an active and positive work environment for all staff
Oversee the care and maintenance of all the facilities physical assets and each individual facility
Maintain exceptional member/guest relations by creating a quality environment through staffing, programming, service operations, and maintenance
Ensure follow up on member and guest complaints and concerns quickly and effectively
Actively participate within the club making use of significant personal contact as a means of gathering feedback
Identify opportunity events, food and beverage services, golf and recreational facilities that satisfy on-going member/guest needs and implement to achieve revenue objectives
Ensure the highest standards for food and beverage service on each property
Develop and implement customer service training procedures, best practices, expectations, goals, and measurements of customer service quality
Developing and executing health and safety plans in the workplace according to legal guidelines
Preparing and enforcing policies to establish a culture of health and safety
Evaluating practices, procedures and facilities to assess risk and adherence to the law
Responsible for maintaining reasonable inventory levels as they relate to Pro Shop Merchandise. This includes accurate receiving and tracking of inventory level

Qualifications

7 - 10 years of relevant management/leadership experience
Class A PGA of Canada Member in good standing is preferred
College/University Diploma in a related field
Experience/knowledge of golf club operations including knowledge of turf, clubhouse, food and beverage/events and golf operations
Demonstrated time management, organization and oral and written communication skills
Proven track record of sales and sales leadership success, preferably within the golf industry

Compensation

CAD$75,000 – CAD$80,000 annually, with corporate insurance benefits coverage including medical and dental care

Benefits/Perks

More to be discussed in person

Course Website

https://cardinalgolfgroup.com/

Employment Duration

Full time

Contact Information

Please apply in confidence with resume and cover letter to: recruiting@cardinalgolfclub.com