Customer Service Representative: Acushnet Canada Inc
Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting 12-month contract opportunity for a Customer Service Representative.
- Location
- Acushnet Canada Inc., 500 Harry Walker Parkway N., East Gwillimbury, Ontario
- Posted
- 2025-08-28
- Deadline
- 2025-09-12
- Job Summary
- Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist customer service management with various departmental projects.
- Responsibilities
-
- Assist customers and sales representatives by entering/editing orders and advising on sales programs.
- Administer sales programs by consistently applying proper terms to each order.
- Answer customer/consumer inquiries about product and availability.
- Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
- Analyze current processes/procedures and identify/implement ways to improve.
- Assist in training and development of new members of the customer service team.
- Attend meetings with customer service team to discuss departmental initiatives and activities.
- Assist with the monitoring of phone coverage.
- Qualifications
-
- University degree or college diploma in a related field, or equivalent experience.
- Minimum one year of customer service experience.
- Excellent interpersonal and communication skills.
- Proficient with a PC; Microsoft Office and SAP experience an asset.
- Must be able to sit for long periods and use a telephone.
- Golf industry knowledge and experience an asset.
- Compensation
- Starting salary $45,000 to $50,000 depending on experience
- Benefits/Perks
- To be discussed
- Course Website
- http://titleist.ca
- Employment Duration
- 12-month contract
- Contact Information
- HR_Canada@acushnetgolf.com