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Guest Host Supervisor - Outside Services: Nicklaus North Golf Course

Nestled along the shores of Green Lake in Whistler, Nicklaus North Golf Course is a premier mountain golf destination designed by Jack Nicklaus. Known for its breathtaking scenery, exceptional course conditions, and warm hospitality, Nicklaus North delivers a first-class golf experience to members and guests from around the world. Our team takes pride in creating memorable moments both on and off the course.

In 2024, Nicklaus North Golf Course was proudly recognized as Golf Facility of the Year in British Columbia, a testament to our commitment to exceptional course conditions, outstanding guest service, and industry-leading operations. This award reflects the dedication of our team and our ongoing pursuit of excellence in every aspect of the golf experience.

We are currently seeking an Outside Services Supervisor to lead and elevate our outside golf operations. This leadership role is ideal for someone who thrives in a fast-paced outdoor environment, is passionate about guest service, and enjoys mentoring a team.

Location
Nicklaus North Golf Course
Posted
2026-02-27
Deadline
2026-03-15
Job Summary
Nicklaus North Golf Course is seeking a motivated and service-focused Outside Services Supervisor to lead our outside operations team. This role is responsible for overseeing daily golf operations outside the clubhouse, ensuring an exceptional guest experience from arrival to departure. The ideal candidate is organized, hands-on, and passionate about hospitality and golf.
Responsibilities

Team Leadership

  • Supervise, train, and mentor Outside Services staff (Guest Hosts, Players Assistants, First Tee Hosts, Practice Facility Hosts).
  • Create daily assignments and ensure adequate staffing levels.
  • Lead by example in delivering exceptional guest service.
  • Conduct shift briefings and support performance management.

Guest Experience

  • Welcome guests and members in a professional and friendly manner.
  • Oversee bag drop, cart staging, practice facility setup, and tee-time flow.
  • Address guest inquiries and resolve service issues promptly and professionally.
  • Ensure smooth coordination between Golf Shop, Golf Operations, and Food & Beverage teams.

Operations & Course Flow

  • Manage tee sheet flow in partnership with the Golf Operations team.
  • Assist with pace of play and support starters and marshals.
  • Ensure golf carts are clean, charged/fueled, and properly staged.
  • Maintain practice facilities (practice facility setup, ball inventory, cleanliness).

Standards & Safety

  • Maintain high standards of cleanliness and presentation of staging areas and practice facilities.
  • Enforce safety procedures and operational policies.
  • Ensure equipment is handled and stored properly.
Qualifications
  • Member of the PGA of Canada in good standing preferred but not required.
  • Previous supervisory experience in golf operations, hospitality, or outdoor recreation preferred.
  • Strong leadership and communication skills.
  • Exceptional customer service mindset.
  • Ability to work outdoors in varying weather conditions.
  • Flexible availability (early mornings, evenings, weekends, holidays).
  • Knowledge of golf operations and etiquette is an asset.
Compensation
  • $23 - $25 / hour.
  • Eligible for Health Benefits after 90 days.
  • Team Member discounts on Food & Beverage and Golf Shop merchandise.
  • Possibility for Team Member Housing for the right candidate.
  • Opportunities for advancement.
Benefits/Perks
  • End of Season Bonus based on performance.
  • Leadership development opportunities.
  • Access to the Golf Course and Practice Facility.
  • Uniform provided.
  • Team Member appreciation events.
  • Enjoy the #1 Patio in Whistler at Nicklaus North (Table 19)
PGA of Canada Specialization
Golf Operations
PGA of Canada Specialization
Management & Leadership
Start Date
2026-04-13
Course Website
https://www.nicklausnorth.com
Employment Duration
Mid April - mid October
Contact Information
Please email Resume and Cover Letter by March 15, 2026 to Director of Golf, Andrew Smart (asmart@golfbc.com) and Associate Professional, Zac Carson (zcarson@golfbc.com)