What to do if you need to use your travel insurance while away

Nobody plans for things to go wrong on a trip—but it happens. That’s why knowing how to use your travel insurance is just as important as having it.

Here’s what to do if the unexpected strikes:

1. Call your insurer’s 24/7 emergency number as soon as possible—even before you seek care. They can help you access support quickly and guide you through next steps.
2. Gather documentation—this includes a detailed report and invoice from the doctor or hospital. Make a copy of all documents and receipts for your files because you will submit originals.
3. Coordinate coverage if you’re insured by more than one provider.
4. It's also smart to carry your policy info while travelling and leave a copy with someone at home.

The Entente Plus Group Insurance Program for PGA of Canada members make this process straightforward, with built-in guidance and support. So, if something unexpected happens, you’re not alone—and you’re not paying out of pocket without recourse.

👉 Learn more about the Entente Plus Group Insurance Program
👉Read our article to get more travel insurance tips