Professionnel adjoint

• Oversee all pro shop services and pro shop operations.
• Recruit, train, coach and supervise the Pro Shop and cart staff, greeters, marshals, and starters.
• Oversee and approve all weekly golf staff time sheets /payroll, purchase orders, and invoices.
• Review and manage tee sheet and times blocked for leagues and groups.
• Oversee the reservation system and monitor play.
• Assists with monitoring and updating the ehandicap system for members.
• Enforces golf course rules and regulations.
• Oversee the rental and daily care program of golf carts.
• Develop and manage an innovative league and group program that services all customer segments.
• Attends meetings with representatives of user groups, leagues, and committees.
• Communicates Kitchener Golf objectives and provides appropriate information.
• Adept and tactfully enforces the rules and regulations of the course and resolves difficult customer situations in an effective and diplomatic matter.
• Answers golfers’ questions and directs golfers to appropriate service areas.
• Assist in the preparation of budgets, including forecasting and review of all pro shop revenues and expenses on a daily, weekly, monthly, and annual basis.
• Generates various financial reports and prepares monthly and year end reports.
• Maintain and oversee golf merchandise that is consistent with golfer demographics and needs.
• Supervise physical inventories and the display of merchandise. Assist in the development of necessary systems to safeguard inventories.
• Updates golf software system weekly for promotions and new offerings, fees and changes, new products, vendors, and club accounts.
• Assist in content for newsletters, informational and promotional materials.
• Troubleshoots golf system software (Tee-on) and credit card machine issues and arranges for servicing.
• Respond and assist with on-site emergencies (incidents and accidents); and ensuring the proper reporting, documentation and follow-up is provided.
• Performs other related duties, as required.

• Grade 12 diploma plus up to 1 year of additional job-related post-secondary education.
• 4-7 years of related experience including an on-the-job period of adjustment.
• PGA of Canada Class “A” Professional and member in good standing preferred.
• Experience with point-of-sale system and Tee-on Software is an asset.
• Proficient in Microsoft Word, Excel, and Teams.
• Ability to deliver outstanding customer service.
• Strong people leader with an ability to build and motivate a team.
• Strong organizational skills with experience managing events, leagues, and retail.
• Ability to take initiative and solve problems effectively.
• Ability to learn and develop new skills.
• In accordance with the City of Kitchener’s Mandatory Verification of COVID-19 Vaccination Policy, new City of Kitchener employees (or employees rehired after a break in service of more than 3 months) are required to be fully vaccinated as a condition of hire, subject to accommodations required in accordance with the Ontario Human Rights Code.

• To be negotiated

https://www.kitchener.ca/en/recreation-and-sports/rockway-golf-course.aspx

https://www.kitchener.ca/en/recreation-and-sports/doon-valley-golf-course.aspx

We are committed to diversity and inclusion, and thank all applicants in advance.  

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.  

We thank all applicants for their interest, however only candidates selected for further consideration will be contacted

Please note that as per Human Resources Policy HUM-HIR-110, "Employment of Relatives of Staff Members and Elected Officials":

"The immediate relatives of staff of the Human Resources Division, all Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.

The immediate relatives of all other Management personnel shall not be employed where such employment would be:

1. within the same Department in the case of permanent full-time, temporary full-time and part-time classifications.

2. within the same Division in the case of students."

Click here to Apply