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Customer Service Representative (Contract)

Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting 6-month contract opportunity for a Customer Service Representative.

Location
Titleist - East Gwillimbury, Ontario
Posted
2021-04-05
Deadline
2021-04-12
Job Summary
Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist Customer Service Manager and Supervisor with various departmental projects.
Responsibilities
  • Assist customers and sales representatives by entering/editing orders and advising on sales programs.
  • Administer sales programs by consistently applying proper terms to each order.
  • Answer customer/consumer inquiries about product and availability.
  • Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
  • Analyze current processes/procedures and identify/implement ways to improve.
  • Assist in training and development of new members of the Customer Service team.
  • Attend meetings with Customer Service Manager and Supervisor to discuss departmental initiatives and activities.
  • Assist with the monitoring of phone coverage.
Qualifications
  • College Diploma in a related field, or equivalent experience.
  • Minimum one year of Customer Service experience.
  • Excellent interpersonal and communication skills.
  • Proficient with a PC; Microsoft Office experience an asset.
  • Must be able to sit for long periods and use a telephone.
  • Bilingualism (French and English) is an asset.
  • Golf industry knowledge and experience an asset.
Compensation
  • To be negotiated
Benefits/Perks
  • To be negotiated
PGA of Canada Specialization
Golf Operations
Course Website

https://www.titleist.ca/

Contact Information

Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process.

This role has the potential for a hybrid onsite/remote work arrangement. Interested applicants are asked to send a cover letter and resume to Diane_Rundle@acushnetgolf.com by April 12th .

We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.