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Director of Operations

Cardinal Lakes is a 36 hole facility that provides a fair challenge for players of all ages and all levels. The Heron Course measures 6765 yards from the back tees but plays considerably longer due to the fact that many holes play directly into strong winds. The Sparrow course is the original 18 holes and are not comparable to any other golf course in Southern Ontario. Often referred to as a hybrid or “Championship Executive Course”, the track measures 4909 yards making it a challenging but still playable par 67. The facility includes a large driving range and practice facility as well as a full restaurant and banquet operation.

Cardinal Lakes Golf Club - Welland, Ontario
Job Summary
The Director of Operations is responsible for providing effective leadership at the club. Specifically, they will make certain that all club employees are aligned with both the club and Cardinal’s Golf Group’s business objectives and in so doing ensure that the club's financial, golf operations, member and employee engagement targets are met.
  • Proactively manage club budget including the labour and expense budgets, ensuring that customer, member and guest service expectations and overall company goals are being met
  • Assist in the development of club capital budgets and once approved, oversee that all projects are carried out properly and within budget
  • In conjunction with the COO responsible for revenue incremental growth strategies that include, but are not limited to net dues growth, event revenues, green/guest fees, rounds and retail sales
  • Ensure all expense control systems are in place with close monitoring of all department expenses, including hourly labour
  • Ensure appropriate fee structures are in place and that the highest standards for golf services and programs, golf course and practice area, food and beverage, entertainment and other club services are exercised.
  • Champion all Member and guest relations initiatives and act as the main point of contact at the club relative to Member or guest issues and concerns.
  • Develop and maintain positive relationships with individual Members and Member groups, proactively seeking ways to improve member and guest satisfaction.
  • Monitor member attrition (where applicable) and develops action plans to curtail member attrition and maintain it at the lowest possible level.
  • Responsible for maintaining healthy retail sales and inventory levels as they relate to Pro Shop Merchandise. This includes accurate receiving, tracking of inventory levels and assuring ending inventory targets are met at the end of the year.
  • Develop and enforce of all company policies and procedures across all departments including Health and Safety, Emergency Procedures, and Human Resources
  • Directly manage department leaders that may include, but is not limited to: Director(s), Head Professional(s), Golf Course Superintendent(s), Food & Beverage Manager (s) and administrative staff
  • Oversee interviewing, hiring, planning, assigning and directing work, evaluating performance, rewarding and disciplining associates, addressing complaints and resolving problems
  • Develop, maintain and administer a sound organizational plan and initiate improvements as necessary
  • Lead and develop the staff involved in club operations and sales.
  • Motivate staff to achieve goals by conducting timely and productive staff meetings
  • Maintain an active and positive work environment for all staff.
  • Oversee the care and maintenance of all the facilities physical assets and each individual facility.
  • Ensure follow up on serious member and guest complaints and concerns quickly and effectively.
  • Actively participate in club events, making use of significant personal contact as a means of gathering feedback.
  • Identify opportunity events, food and beverage services, golf and recreational facilities that satisfy on-going member needs and implement to achieve revenue objectives.
  • Ensure the highest standards for food and beverage service on each property.
  • Develop and implement customer service training procedures, best practices, expectations, goals, and measurements of customer service quality.
  • Preparing and enforcing policies to establish a culture of health and safety.
  • Evaluating practices, procedures and facilities to assess risk and adherence to the law.
  • PGA of Canada or CSCM certification
  • Bachelor’s degree in business or a related field.
  • 10+ years management experience in golf industry
  • Previous P&L responsibility preferred
  • Knowledge of Golf, Turf, and Food and Beverage Operations required
  • Multi-team management experience


  • Excellent business acumen and ability to effectively manage, lead and supervise a multidisciplinary team
  • Strategic thinker, open to new perspectives and better ways to do things; and be creative, a visionary, and manage innovation well
  • Results-driven
  • Track record of successful financial management
  • Superior decision-making skills
  • $65,000 to $72,000 annual salary.
  • Compensation dependent on experience and qualifications.
  • Dental and Medical Benefits
  • PGA of Canada Dues and Professional Development
  • Food and Merchandise Discounts
PGA of Canada Specialization
Golf Operations
PGA of Canada Specialization
Management & Leadership
Start Date
Course Website
Contact Information

Please send your resume to Rob Brandon, COO Cardinal Golf Group -


We are an equal opportunity employer, and we are committed to creating an accessible and inclusive organization as well as providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.