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Director of Operations

Cardinal Lakes is a beautiful 36 hole facility located in the Niagara Region. The Heron Course is a full length championship course measuring just over 6700 yards while the Sparrow Course is a shorter par 67 measuring just under 5,000 yards. With a large driving range and full service clubhouse, this place has something for every golfer. The club also has a full service banquet hall and restaurant ideal for hosting an after golf meal or any celebration event.

Location
Cardinal Lakes Golf Club - Welland, Ontario
Posted
2022-01-20
Deadline
2022-02-04
Job Summary
The Director of Operations is responsible for providing effective leadership at the club. Specifically, they will make certain that all club employees are aligned with both the club and Cardinal’s Golf Group’s business objectives and in so doing ensure that the club's financial, operational , guest and employee engagement targets are met.
Responsibilities
  • Proactively manage club budget including the labour and expense budgets, ensuring that customer, member and guest service expectations and overall company goals are being met
  • Assist in the development of club capital budgets and once approved, oversee that all projects are carried out properly and within budget
  • In conjunction with the COO responsible for revenue incremental growth strategies that include, but are not limited to net dues growth, event revenues, green/guest fees, rounds and retail sales
  • Ensure all expense control systems are in place with close monitoring of all department expenses, including hourly labour
  • Ensure appropriate fee structures are in place and that the highest standards for golf services and programs, golf course and practice area, food and beverage, entertainment and other club services are exercised.
  • Champion all Member and guest relations initiatives and act as the main point of contact at the club relative to Member or guest issues and concerns.
  • Develop and maintain positive relationships with individual Members and Member groups, proactively seeking ways to improve member and guest satisfaction.
  • Monitor member attrition (where applicable) and develops action plans to curtail member attrition and maintain it at the lowest possible level.
  • Responsible for maintaining healthy retail sales and inventory levels as they relate to Pro Shop Merchandise. This includes accurate receiving, tracking of inventory levels and assuring ending inventory targets are met at the end of the year.
  • Develop and enforce of all company policies and procedures across all departments including Health and Safety, Emergency Procedures, and Human Resources
  • Directly manage department leaders that may include, but is not limited to: Director(s), Head Professional(s), Golf Course Superintendent(s), Food & Beverage Manager (s) and administrative staff
  • Oversee interviewing, hiring, planning, assigning and directing work, evaluating performance, rewarding and disciplining associates, addressing complaints and resolving problems
  • Develop, maintain and administer a sound organizational plan and initiate improvements as necessary
  • Lead and develop the staff involved in club operations and sales.
  • Motivate staff to achieve goals by conducting timely and productive staff meetings
  • Maintain an active and positive work environment for all staff.
  • Oversee the care and maintenance of all the facilities physical assets and each individual facility.
  • Ensure follow up on serious member and guest complaints and concerns quickly and effectively.
  • Actively participate in club events, making use of significant personal contact as a means of gathering feedback.
  • Identify opportunity events, food and beverage services, golf and recreational facilities that satisfy on-going member needs and implement to achieve revenue objectives.
  • Ensure the highest standards for food and beverage service on each property.
  • Develop and implement customer service training procedures, best practices, expectations, goals, and measurements of customer service quality.
  • Preparing and enforcing policies to establish a culture of health and safety.
  • Evaluating practices, procedures and facilities to assess risk and adherence to the law.
Qualifications
  • PGA of Canada member in good standing or CSCM certification preferred
  • Bachelor’s degree in business or a related field.
  • 10+ years management experience in golf industry
  • Previous P&L responsibility preferred
  • Knowledge of Golf, Turf, and Food and Beverage Operations required
Compensation
  • $70,000 to $80,000
Benefits/Perks
  • Health and Dental Benefits
  • PGA of Canada Dues Paid
  • Meal Plan
  • Clothing Allowance
  • Golf Privileges
  • Professional Development
PGA of Canada Specialization
Golf Operations
PGA of Canada Specialization
Management & Leadership
Start Date
2022-02-14
Course Website
<a href="http://cardinallakesgolf.com"><strong>cardinallakesgolf.com</strong></a>
Employment Duration
Full time permanent position
Contact Information

Rob Brandon Chief Operation Officer - Cardinal Golf Group robbrandon@cardinalgolfclub.com

Accommodation

We are an equal opportunity employer, and we are committed to creating an accessible and inclusive organization as well as providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.